Nowadays, it has become a

trend for restaurants to have the

food delivery service.

Furthermore, compared with the

past society, we can easily tell

that there are more and more

delivery people in pink like

FoodPanda riding their

motorcycles or even the bicycles

on the road. Due to the fact that

consumers want convenience in

all aspects of their lives,

including dining, we could see a

lot of problems that are result

from the food delivery industry.

We can try to recall the situation that when we are dining in a restaurant, we will see lots of delivery persons go into the restaurant. As soon as they talked to the clerk with some particular numbers, they can get the foods and go away instantly. I believe this experience is not strange for every one of us because of the rise of the food delivery industry recently. Since the wide use of these platforms by the public, some effects may appear in the society whether it is visible or invisible. For this reason, in the following paragraph, we’re going to look at three effects, both positive and negative.

  

     In terms of its advantage, due to this food delivery service, consumers can eliminate some restaurants which are unsuitable to visit and to maintain the quality of the restaurants. Similarly, thanks to the convenience of this service, whenever we are starving, we can always get food easily through cellphones. For instance, no matter it is midnight or dawn, as long as we have the food delivery app in our cellphones, we can place an order on the app and to get the food we want soon after. In addition, once we open the app on the cellphone, we can get the information of the restaurants including their opening time, menu, and their reviews on this platform. However, how can we decide whether we should place an order in this restaurant or not? What we can do is to take the restaurant’s reviews as reference, and to make the decision. As a result, the reviews of restaurants can help us to make good decisions. That means, we can eliminate some restaurants which have poor performance on their food or service indirectly. By this way, we can maintain the quality of the restaurant on the platform.

 

     In contrast, this trend will increase some complaints about the customer system. For instance, more and more people are complaining about the customer service system of this platform. Because most of the people is using the credit card when there is a need to pay money. Consequently, it is hard to deal with if there is any problem showing up. For example, the problems might involve the non-arrival of the orders or the finance disputes between

the platform and consumer.

From the problems mentioned

above, they’re hard to be solved

for the customer service system.

Therefore, this situation will lead

to a great deal of issues and

complaints from the consumers. 

 

     Furthermore, as the delivery

person always wants to deliver

the food and also to arrives at

the destination as soon as possible; obviously, we can notice that these behaviors will result in lots of traffic problems. Moreover, these behaviors may include their speeding, running the red lights, and illegal parking. All of these actions from the delivery person are doing harm to this society nowadays. For example, the pedestrians may feel a sense of fear and anxiety when they are walking on the road worrying about that whether there will be accidents occurring around them unexpectedly. For this reason, we can easily tell that the food delivery industry does cause damage to the safety of this society as well as the public. 

 

     In summary, these effects of food delivery may have the advantage such as maintaining the quality of restaurants; however, this phenomenon still brings some problems to the society like creating some consumer disputes, and causing traffic problems. Although we knew that it is convenient and helpful to use the platform of food delivery, there are still some problems needed to be solved at present.

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References

ETtoday新聞雲 (2019) Uber Eats擬進軍東台灣⋯foodpanda半路殺出「9月底前進宜屏雲」

     https://www.ettoday.net/news/20190924/1542403.htm (picture 1)

陳俐君 (2019) 不認僱傭！foodpanda堅稱自己是「承攬」　勞動部用證據打臉

    https://www.ctwant.com/article/10662 (picture 2)